Refund Policy

Off Grid Builder is a digital product. You can design layouts for free before you buy, so you can try the app fully before paying. This policy explains when we’ll refund the one-time licence.

1. Our refund promise

If the licence isn’t right for you, we offer a refund within 14 days of purchase. Just ask — we aim to keep this simple and reasonable. This is in addition to any rights you have under law.

2. Your consumer-law rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law. In particular, under the Australian Consumer Law, our digital products come with guarantees that cannot be excluded — for example that they are fit for purpose and match their description. If a product has a major failure you are entitled to a refund or replacement. Similar mandatory rights may apply where you live (for example in the UK/EU).

3. Digital-goods caveat

Because the licence unlocks digital features that are delivered instantly, a change of mind after you have used the paid features (for example after exporting a finished design) is not always refundable — but we will still consider reasonable requests case by case, and your mandatory statutory rights are unaffected.

4. How to request a refund

Email support@falloy.com.au with:

• the email address on your account;
• the approximate date of purchase; and
• a short note on why you’d like a refund (optional, but helps us improve).

5. Timeframe and method

We aim to respond within [3 business days]. Approved refunds are issued through Stripe back to your original payment method. Depending on your bank or card issuer, it can take a further few business days for the funds to appear.

6. Contact

Refund questions: support@falloy.com.au.